Hello! I'm Brittany Snyder.
I design experiences that are empathetic.
I’m a Senior Product Designer with 10+ years of experience leading end-to-end design work across enterprise platforms, mobile apps, and e-commerce. I’m skilled in user research, UX strategy, interactive prototyping, AI pair programming, and design systems.
My selected work below is password protected — please get in touch for access.
Selected work
Expedia
Knowledge base for support agents
Rebuilding Expedia's knowledge base to cut the time huamn agents spend hunting for policies.
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Expedia
Flight cancellation through chat
A chatbot experience that lets travelers cancel a flight and understand their refund — without ever calling an agent.
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Expedia
Chatbot design system
A modular system of chat cards for information that doesn't fit in a chat bubble, built for Expedia's customer service chatbot.
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The Seattle Times
The Seattle Times iOS app
Rebuilding an outdated news app around effortless navigation and a single, readable feed.
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